Genesys Global helps you accept cards at the counter, on the floor, and online—with pricing explained in plain language, hardware that fits your workflow, and 24/7 support when deposits or chargebacks need a second look.
24/7 merchant support · Transparent, competitive quotes · PCI-conscious onboarding
Whether you run one register or many, Genesys Global maps card-present, eCommerce, and virtual terminal flows to the pricing model that fits—then stays beside you for reporting, exports, and chargeback questions.
Card processingPOS & terminalseCommerce & virtual terminalChargeback helpReporting & exportsPCI & securityCard processingPOS & terminalseCommerce & virtual terminalChargeback helpReporting & exportsPCI & securityCard processingPOS & terminalseCommerce & virtual terminalChargeback helpReporting & exportsPCI & securityCard processingPOS & terminalseCommerce & virtual terminalChargeback helpReporting & exportsPCI & securityWe focus on what moves money: card acceptance, POS hardware, gateway and virtual terminal setups, statement review, and chargeback guidance. You get a dedicated path through onboarding, security basics, and go-live—without a maze of marketing promises.
Side-by-side options—cash discount / dual pricing, flat fee, or traditional interchange-style—so you can compare in plain English.
Application support, required documents spelled out, and test transactions before you flip the open sign.
Counter, handheld, and integrated setups matched to line-busting, tips, inventory, or eCommerce carts.
SAQ direction, device hygiene, and fraud-tool conversations—aligned to how you actually take payments.
Batches, deposits, and transaction exports that line up with your bookkeeping—not mystery line items.
Templates, timelines, and escalation paths when disputes or suspicious activity show up.
From swipe to settlement, Genesys Global covers processing, hardware, gateway tools, and the support layer when something looks off on your statement.
In-person, keyed, and card-not-present acceptance with clear fee structures. We walk through what interchange and assessments mean for your ticket size and industry—no jargon wall.
Countertop and mobile devices, tip adjust, inventory-friendly flows, and peripherals when you need them. Training focused on closing batches and handling common prompts at the register.
Hosted checkout, pay links, recurring setups where allowed, and phone/mail order flows with address verification and fraud filters discussed up front.
Deposit tracking, exportable transaction data, PCI questionnaire guidance, and dispute response coaching—plus 24/7 access when the terminal or gateway acts up.
Every model below depends on your business type, ticket size, and volume. We share pros and cons before you sign; nothing here is a guarantee of approval, margin, or specific legal outcomes.
Card payers see a service fee or adjusted total; cash payers receive a posted discount. Signage and program design should follow card-network and applicable state rules—your rep reviews compliance-friendly framing, not shortcuts.
Predictable monthly software or service fees plus per-transaction costs, often easier to budget. For example, some businesses plan for a modest fixed platform fee separate from interchange and assessments—your quote lists real numbers for your case.
You get a payments partner who answers the phone, explains batch and funding timing, and helps when chargebacks or PCI questionnaires land in your inbox.
Terminal errors, gateway passwords, and deposit questions do not follow business hours. Our team is available around the clock for service-impacting issues.
We compare program types honestly—cash discount, flat fee, or pass-through—so you can align costs with how customers pay.
PCI basics, EMV, and fraud settings are part of onboarding—not an upsell lecture. We document what we recommend and why.
Call for hardware tips, funding holiday schedules, and PCI or statement reviews—or email us when you need a person, not a bot.
A straightforward merchant onboarding path: discovery, underwriting, equipment or gateway setup, then live processing with support on speed dial.
We review how you take payments today, average ticket, card mix, and seasonality. Then we map cash discount, flat fee, or interchange-style options so you can compare before you apply.
You submit business details, ownership, and processing history when available. Underwriting may ask follow-up questions; timing varies by bank and risk review—no instant-approval hype.
Terminals ship or software credentials activate; we walk through EMV tests, tip settings, gateway keys, and SAQ basics. You run live transactions with a specialist on the line.
After go-live, you get 24/7 help for service issues, plus coaching on statements, exports, and chargeback responses. Pricing and limits remain subject to ongoing underwriting and processor rules.
Whether you need a fixed counter station or a handheld for curbside and table service, we match devices to your processor, tip flow, and receipt preferences—then train staff on batching and common fixes.
.png)
Full-featured registers for busy lanes: EMV chip, contactless, tip adjust, and inventory-friendly workflows. Ideal when customers pay at one central station and you want clear end-of-day reporting.
Wireless terminals for line busting, curbside, salons, and table service. Staff stay with the customer, capture signatures on screen, and email or print receipts without walking back to a podium.
Portal access for batches, deposits, and exports that tie to your accounting. When something does not match, you have a team that explains fees and timelines—not a generic help tree.
Retail and restaurants need speed; eCommerce needs gateways and fraud tools; regulated specialty retail needs careful category disclosure. We build around how you actually get paid.
Real feedback from merchants who care about deposits, chargebacks, and someone answering at midnight when a terminal throws an error.
(Merchant partners)
Our old processor sent statements I could not decode. Genesys Global lined up interchange, fees, and deposits next to each other. When a chargeback hit, they told me exactly what to upload and by when.
We added curbside handhelds on a Friday. Support stayed on the phone through test swipes and tip settings. Monday rush was calmer because staff already knew how to batch out.
The virtual terminal fits how we invoice trade clients. Exports drop into our books without manual re-typing, and when a payment mismatched, 24/7 help actually picked up.
Fewer surprises on statements, faster help when hardware fails, and reporting you can hand to your accountant without a translation layer.
Cash discount, flat fee, or pass-through—matched to your customers' payment habits and your bookkeeping style.
Hands-on training for managers and shift leads so batches, voids, and refunds follow the same steps every night.
Reporting and exports that tie batches to bank deposits—easier month-end without guessing which fee belongs where.
Annual reviews, limit changes, and add-a-location support as you grow—pricing still subject to underwriting.
